vServer Center Service Management Center (SMC)
Customer services are the most important aspects of our business. We view services we provide our customers as a competitive advantage. That is why there are more people in our organization dedicated to technical and customer support than any other function at our company.
Our Service Management Center (SMC) staff will provide you with cloud server support via phone or web 24 hours a day, 7 days a week. No long hold. No call backs. If you are not getting the prompt and courteous service you deserve, you may escalate your request to the next level, all the way to our CTO.
The best way to obtain support for your cloud services depends on the issue to be addressed. Please review the following list and select the most appropriate resource to contact:
- Service Tutorials: Step by step tutorials to show you how to use our cloud server and cloud services;
- Service Management Center (SMC) Web Portal: Online support requests (trouble ticket system). Best for complicated support issues or work documentations;
- Telephone support: 1.314.6219991 (24x7 live onsite support);