Data Center Network Connectivity

Key Features

  • Most users can reach a server hosted at vServer Center via just one of the major backbones, decreasing the number of hops between the end user and the server
  • Our scalable Multi-Gigabit network currently serves over 10-billion hits per month

Key Features

  • We use BGP routing to deliver packets to end users via the shortest path
  • Redundant 10Gb/GigE fiber connections to the Internet on diverse physical paths
  • Tier 1 carriers include Verizon/UUNET, CenturyLink/Qwest, Level 3 and Cogent

From our upstream providers down to the network card, the highest quality equipment and hardware is utilized to give you a consistent, fast network. Our SLA terms are amongst the most aggressive in the business because we have the network to back it up.

We maintain direct multi-Gigabit bandwidth connections into four of the tier 1 international Internet backbone providers. Each carrier must enter our data center through a different route eliminating the possibility of a complete service failure caused by a physical network cut.

Data Center Power

  • Redundant ultra-reliable underground power grid feeds from the electric utility company Ameren UE
  • Redundant diesel generators with priority refueling contracts in place
  • Four industry leading MGE UPSes
  • Parallel power protection with two independent ATSes

Our onsite diesel-powered generators and uninterruptible power systems (UPS) deliver redundant power if a critical incident occurs. Separate power generators are connected to separate power grids to provide redundant power protections.

Our Data Center building is served by two ultra-reliable underground grids configured in a spot network that allows any one grid to drop without interruption to the building power supply. Unlike some providers, we don’t rely solely on the local power grid to guarantee around-the-clock power.

We regularly test our infrastructure to make sure it performs as designed in the event of an emergency. And we back it all up with our 100% Power Service Level Agreement (SLA) and 100% Network Uptime SLA.

Data Center Security

There are five levels of security required to gain physical access to securely hosted servers and equipment in our data center.

  • LEVEL 1: Our data center building is locked from public access. After filing a personal picture with the building access database and a ID verification, each customer will be issued an access card to gain entrance to the building. Each entry is computer logged.
  • LEVEL 2: Building Security Guards. Our data center building has security guard on duty 24 hours a day 7 days a week. Building security guards will check data center visitors and monitor building enviroments.
  • LEVEL 3: Biometric Hand Scanner. All vServer Center employees and customers are required to pass in order to gain access to our data center.
  • LEVEL 4: Once inside the data center floor, all server areas are protected by steel doors and Proximity Security Badge locks. The name, date, and time of every entry is computer logged and can be reviewed at any time.
  • LEVEL 5: Locked Cabinets are provided for secure hosted servers. Keys or access codes are required to open and access these cabinets. All keys and access codes are managed by our SMC staff.

Our Data Center building is served by two ultra-reliable underground grids configured in a spot network that allows any one grid to drop without interruption to the building power supply. Unlike some providers, we don’t rely solely on the local power grid to guarantee around-the-clock power.

In addition to five levels of physical access security, the entire data center is monitored 24×7 by security cameras and our on-site SMC staff. Cameras are positioned at every entrance, each and every rack isle and customer cage areas. All security cameras are recorded.

  • Military-grade pass card access and biometric identification units provide additional security
  • Security is independently verified by regular SOC2 Type II audits
  • 24×7 on-premise security guards.

Data Center Climate Control

Redundant Computer Room AC (CRAC) units precisely regulate temperature and humidity year round to ensure optimal equipment functionality and reliability.

  • Proactive monitoring and control of temperature levels
  • Redundant Water tanks
  • Dual water mains with diverse entries

Each CRAC unit contains independent compressors and cooling loops to further enhance fault tolerance and reliability. Our CRAC units are powered by normal and backup generator electrical systems, in order to maintain their availability.

Data Center Fire Protection

Our Data Center is engineered with the highest degree of protection against fire damage. Concrete floors, all steel ceilings, fire proof walls, and steel framed racks. There are no flammable materials inside the data center area.

To prevent accidental sprinkler discharge, the data center is equipped with a zoned, dry-pipe, pre-action sprinkler system that requires two or more sensors to activate.

We utilize a state-of-the-art VESDA air sampling fire detection system capable of detecting invisible by-products of materials as they degrade during the precombustion stages of an incipient fire by actively and continuously sampling the air.

Data Center Equipment

Data Storage

  • NetApp Storage Systems
  • EMC Storage Systems
  • Dell Equallogic Systems

Internet Servers

  • Dell Servers
  • HP Servers
  • Dell Blade Servers
  • HP Blade Servers

 

Network Equipment

  • Cisco Routers and Switches
  • Juniper Routers and Switches

Network Firewalls

  • Juniper Firewalls
  • Cisco Firewalls

Data Center Support

Providing our customers with quality support is our first priority. We staff our Service Management Center (SMC) 24 hours a day, 7 days a week, 365 days a year to ensure that our clients always have someone onsite to assist should a problem arise.

Customers can easily reach a live person by phone. No callbacks and no long waits on hold.

Close Menu